Returns, Refunds, and Shipping Policy

Last Updated September 1, 2025

Psychalive.org (“we,” “our,” or “us”) is a leading provider of psychology webinars, videos, online courses, continuing education and books. Psychalive.org is part of The Glendon Association companies and brands.

Refund Policy

We offer refunds on a case-by-case basis. Except when required by law, The Glendon Association shall be under no obligation to issue refunds under any circumstances. All fees are non-refundable. You authorize The Glendon Association to charge you fees agreed to at the time of purchase. In the event that The Glendon Association determines that you are entitled to a refund of all or part of the fees you paid, such refund shall be made using the payment method originally used by you to make your purchase. To remove your account, please contact info@psychalive.org.

How to Request a Refund

To request a refund, please contact us at info@psychalive.org with the following information:

  • Your full name and email address used for the purchase.
  • The order number.
  • A detailed explanation of the issue you are experiencing.
  • Any relevant screenshots or documentation of the technical problem.

Processing of Refunds

Upon receiving your refund request and verifying its eligibility, we will process your refund. The refund will be credited to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account.

Shipping and Returns Policy

Our store operates on a direct-purchase model. This means we do not offer any shipping services for products purchased on our website. We provide instant access to digital content only. This means there are no physical products to ship, and you will not receive a package or delivery. Upon completing your purchase, you will receive immediate access to our video streaming content. You can find information on how to access your content on the confirmation page and in your account dashboard.

No Transferability to Third-Party Marketplaces

Products purchased from our store are not eligible for transfer or resale through any third-party marketplaces, including but not limited to Amazon, eBay, or similar platforms. All sales are considered final and intended for the end-user.

 

If you have any questions about accessing your purchased content, please contact us for assistance.

The Glendon Association 205 E. Carrillo St., Suite 200 Santa Barbara, California 93101 Phone: 805.681.0415